Airline ranks high in customer service
August 10, 2010, 07:03 pm
Aviation professionals who enjoy beating out the competition by providing exceptional service may find that some airlines are better suited for their work style than others.
One airline that is building a strong reputation for itself through customer service is U.S. Airways. The company leads the way in customer satisfaction with just 1.87 complaints for every 100,000 enplanements. The airline ranked first with over 83 percent of their flights arriving within 14 minutes of their scheduled times.
"Once again, our employees stepped up to the plate and, despite summer thunderstorms and record load factors, kept our operation running smoothly and got our customers where they wanted to go, on time, with their bags and without any hassle," said U.S. Airways president Scott Kirby. "Delivering these back-to-back first-place results is a great achievement."
Keeping passengers happy and providing quality service may help encourage customers to use the service again. The airline industry has seen travel needs rise over 7 percent within the past ten years, according to Stanford University. Building a strong base of consumers is important for gaining and keeping financial success.
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